Our Commitment To You:
We are passionate about making our products and our mission is to provide the best possible experience for our customers.
Should you have any ideas that could make our service better for you? Please let us know, we enjoy receiving feed back from you.
Once we have received your order we will begin to process your image and message (if desired) and create your crystal within 48 hours.
Our couriers (MY-HERMES) collect every Wednesday and Friday at 12:00pm GMT and if requested you will be able to track your crystal once it has been dispatched, via your own unique delivery code.
Please allow 5 - 10 working days to receive your order and if you encounter any issues please Email our admin team, where we can assist you further.
Due to the personalised nature of our products we do not accept returns/Exchanges or refunds.
In the event that a Crystal arrives damaged or broken, please send us photographs of the Crystal, along with your order number to our admin team within 5 working days of its arrival. We will then provide you a replacement.
All of our products are shipped in protective decorative boxes which are lined with polystyrene and each box is then individually bubble wrapped and bagged before shipping.
Please contact us if you have any questions.